What Are The Shipping Rates?
The shipping rate is calculated at checkout and is dependent on your location and the weight of your order.
How Long Does Delivery Take Within Ghana?
Delivery within Ghana is done between 1 to 3 days.
Do You Ship Internationally?
Nana Asihene Design Studio ships worldwide with a tracked delivery service provided by DHL. Delivery times are based on estimates from our delivery partner. From the time your package is picked up by DHL until it is delivered to your doorstep, all shipping liability lies with DHL Worldwide Express services in your country. Some countries might be subject to customs and taxes upon delivery. Please check with your DHL express services in your country. After the package is marked as delivered by the courier, packages become the customer’s responsibility.
How Can I Track My Order?
DHL will send an email with your tracking code once your order is shipped. With that, you can easiy track your order till it is at your doorstep.
Can I Return My Item(s)?
We are a small batch manufacturer; small variations in your order should be expected. Nana Asihene Design Studio does not accept returns for items because of these irregularities. If for some other reason, however, you are not satisfied with your order, you may return your item in its original packaging and state to our address within 7 days of receipt.
Will The Shipping Cost Be Refunded After I Make A Return?
Unfortunately, the shipping costs cannot be refunded when you return an item.
Can I Request For A Refund?
We only do exchanges but we cannot refund your money because of the sensitive nature of our products.
Product & Payment
How Long Will It Take To Process My Order?
Kindly allow 2 business days for your order to be processed. Processing times are not included in the estimated delivery time at checkout. If we are out of stock we will contact you within this period.
How Can I Pay For My Product?
Payment is securely handled by Stripe-acquired Paystack, the most reliable payment company in Africa.
Can You Assure Me Of The Quality Of Your Products?
Nana Asihene Design Studio follows all standard laws on purchases done through the Internet and we encourage you to contact us should the need arise. Customer satisfaction is important to us.